Da Nang Power Company urges customers to use the EVN app and 1558 hotline

Da Nang Power Company is urging customers to install the EVN CSKH app and save the 1558 hotline, Tuổi Trẻ reported on October 26.

The 1558 hotline runs 24 hours a day, including holidays and Tết, for power cuts, fallen lines, leaning poles, questions about higher bills and new-meter procedures. The national power sector began using 1558 as its single customer-care number on August 15, 2026.

The EVN CSKH app is free on CH Play and the App Store, and users enter the customer code printed on their bill. It shows daily electricity use and bills, offers quick payment and advance outage notices, and handles online services such as new connections, contract transfers and meter checks. It has been shared nationwide since June 15, 2026.

The company said 23,280 customers had linked the app as of October 15. Deputy Director Bùi Đỗ Quốc Huy said downloading it is only a first step and that he wants customers to make checking it a habit.

Tuổi Trẻ also reported a warning: download the app only from official app stores, save 1558 in your contacts, and call 1558 to check anyone claiming to be power staff who asks for a money transfer or a software installation.

Sources

• Công ty Điện lực Đà Nẵng đẩy mạnh tuyên truyền App EVN CSKH và tổng đài 1558 (Tuổi Trẻ, October 26, 2026, in Vietnamese)

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